Work Experience

  • Professional development
    • Career Break
    • Feb 2024 – Present · 1 year 2 months
    • During the first year of my career break, I focused on job searching, networking, and exploring new opportunities within my field. Starting In the second year, I pursued additional post-secondary education to enhance my skills and expand my career prospects.

  • Geeksquad Agent
    • Best Buy Canada · Seasonal
    • Dec 2023 – Jan 2024 · 2 months
    • Oshawa, Ontario · On-site
    • As a Geek Squad Agent, I provided comprehensive IT support and technical assistance for both Apple and Windows-based systems, ensuring customer satisfaction and timely issue resolution. My responsibilities included:
      • Diagnosing and troubleshooting hardware and software issues for both Apple and Windows devices, providing efficient solutions and ensuring minimal downtime for clients.
      • Managing and resolving support tickets, ensuring issues were documented, tracked, and escalated to senior technical staff when necessary for further investigation.
      • Conducting system backups and restores for both Mac and Windows computers, ensuring data integrity and security during transitions or repairs.
      • Reinstalling and preparing computers for clients, ensuring seamless setup of operating systems and software installations, tailored to client needs.
      • Offering clear and concise instructions to clients on the use of their new systems, enhancing user experience and empowering clients to navigate their technology confidently.
      • Removing malware and optimizing infected PCs to restore system functionality and improve performance.
      • Staying up-to-date with emerging technology trends, advising customers on system upgrades, and recommending solutions to enhance their IT environments.
      • Adhering to company policies regarding data security, customer privacy, and ensuring compliance with industry standards for safe handling of sensitive information.
    • Throughout my time at Geek Squad, I developed strong technical problem-solving skills, enhanced my ability to communicate complex technical concepts to non-technical clients, and demonstrated a proactive approach to continuous learning. My ability to manage multiple tasks, remain empathetic toward customers, and deliver quality service under pressure were integral to achieving high levels of customer satisfaction and resolving a diverse range of technical issues.

  • IT Support Technician (Intern)
    • Town of Whitby · Co-op
    • Apr 2023 – May 2023 · 2 months
    • Whitby, Ontario · On-site
    • As an IT Support Technician intern, I provided critical technical support to internal staff, ensuring smooth and efficient operations across various IT systems. My responsibilities included:
      • Desktop Support: Delivered effective and timely desktop support, addressing and resolving technical issues for internal users both remotely and in person.
      • Issue Diagnosis & Documentation: Identified and documented user-reported problems, ensuring a comprehensive understanding of the issues and providing accurate solutions or escalation as needed.
      • Asset & Inventory Management: Managed IT asset inventory, tracked hardware and software assets, and facilitated the deployment of cell phones and other devices to staff, ensuring efficient technology management.
      • System Imaging & Deployment: Supported new system imaging and deployment processes, ensuring that systems were configured correctly for staff use with minimal downtime.
      • A/V Troubleshooting: Assisted with audiovisual equipment troubleshooting and setup, ensuring seamless operation for meetings and events.
      • IT Storage Organization: Helped organize and manage IT storage systems, improving file accessibility and overall data management.
    • This internship allowed me to develop a diverse skill set in IT support, problem-solving, and system management while working within a fast-paced government office environment.

  • Sales Floor Associate & People Greeter
    • Walmart Canada · Permanent Part-time
    • May 2020 – Jan 2023 · 2 years 9 months
    • Oshawa, Ontario · On-site
    • In my role at Walmart, I was responsible for delivering exceptional customer service while assisting in various aspects of sales, product organization, and store operations. My key responsibilities included:
      • Greeting and assisting customers with a friendly and approachable demeanor, ensuring a positive shopping experience and addressing inquiries in a timely manner.
      • Maintaining a clean, organized, and visually appealing sales floor by replenishing stock, arranging merchandise, and ensuring shelves were stocked according to store standards.
      • Actively engaging with customers to understand their needs and recommending products that aligned with their preferences, contributing to an enhanced shopping experience.
      • Collaborating with team members to ensure smooth operations, effectively managing customer flow, and supporting other departments as needed to meet store goals.
      • Handling customer complaints or concerns with empathy and professionalism, resolving issues promptly and ensuring customer satisfaction.
      • Assisting with store promotions, special events, and sales initiatives to increase customer engagement and drive sales.
      • Ensuring compliance with store policies and procedures, including safety protocols and inventory management.
    • In this fast-paced retail environment, I developed strong communication skills, practised my problem-solving abilities, and gained experience in multitasking under pressure. My ability to provide excellent customer service, adapt to changing circumstances, and work effectively with others contributed to creating a positive atmosphere for both customers and colleagues.

  • IT Support Technician
    • MBD Clinics · Permanent Part-time
    • Jul 2019 – Mar 2020 · 9 months
    • Whitby, Ontario · On-site
    • Diagnosed and resolved hardware and software issues on Windows PCs to ensure optimal system performance.
    • Delivered comprehensive technical support to end users, ensuring prompt resolution of technical issues.
    • Troubleshot and resolved network connectivity problems, ensuring seamless communication and workflow.
    • Performed routine maintenance and updates on Windows PCs to ensure security and functionality.
    • Managed data backup and recovery processes, ensuring data integrity and business continuity.
    • Provided training and support to users on basic computer operations, enhancing overall user proficiency.

  • Professional development
    • Career Break
    • Feb 2017 – Jun 2019 · 2 years 5 months
    • During this period, I focused on completing my secondary education and progressing through my first two years of post-secondary studies. Additionally, I engaged in job searching and career exploration to align my academic pursuits with future professional opportunities.

  • IT Support and Office Assistant Intern
    • Maxwell Heights Secondary School · Co-op
    • Sep 2016 – Jan 2017 · 5 months
    • Oshawa, Ontario · On-site
    • Delivered technical support for staff and students, troubleshooting hardware and software issues to ensure smooth operations.
    • Performed routine maintenance and repairs on school desktops and laptops, minimizing downtime.
    • Assisted with office administrative tasks, contributing to efficient office operations and workflow.

Volunteering

  • Volunteered for Earth Day 2025 Cleanup at Durham College (April 22nd, 2025)
    • Oshawa, Ontario
    • Happy to have participated in Durham College’s Earth Day 2025 cleanup initiative, contributing to a greener and cleaner campus environment. As part of a team of volunteers, I helped collect litter, promote sustainability awareness, and support community-driven environmental efforts. Giving back through this event aligned with my values around environmental responsibility and teamwork, and it was a great opportunity to connect with others who share a commitment to positive change.

  • Abilities Centre (Nov 2024)
    • Whitby Ontario
    • I volunteered at the Abilities Centre Holiday Market Fundraiser on November 2nd 2024, where I contributed to the smooth operation of the event in multiple roles. My responsibilities included:
      • Childcare Assistance: Assisted at the daycare facility by overseeing children while parents attended the event, ensuring a safe and welcoming environment during their absence.
      • Ticket Sales & Verification: Managed the entrance area, selling and verifying tickets for clients, ensuring a smooth check-in process and providing excellent customer service to attendees.
    • This experience allowed me to develop strong customer service skills, handle multiple tasks under pressure, and contribute to a successful fundraising event that benefited a meaningful cause.

  • Maxwell Heights Secondary School (Oct 2014 – Jun 2017)
    • Oshawa, Ontario
    • During my time in high school, I actively volunteered in various roles, contributing to the school community and gaining valuable hands-on experience. My volunteer work included:
      • IT Support: Provided technical assistance to students and faculty by troubleshooting hardware and software issues, setting up computer systems, and ensuring the smooth operation of school technology. This experience allowed me to develop strong problem-solving and technical skills.
      • Event Assistance: Helped organize and facilitate a school fair for a neighbouring school, supporting event setup, coordination, and ensuring smooth operations throughout the day. This experience honed my organizational and teamwork abilities.
      • Gardening & Grounds Maintenance: Assisted in maintaining and improving the school’s outdoor spaces by participating in seasonal gardening tasks, ensuring a clean and welcoming environment for students and staff.
    • Through these volunteer opportunities, I gained valuable skills in teamwork, customer service, time management, and technical troubleshooting, while contributing positively to the school environment and events.

  • Sherwood Public School (Sep 2012 – Jun 2013)
    • Oshawa, Ontario
    • In my final year of elementary school, I worked on professional audio/video equipment for the weekly school assembly. Helped manage the presentation, as well use a sound mixer to adjust volume for microphone and loud speakers.
    • Also learned about virtualisation that year from a classmate (VirtualBox) and the Solaris operating system.
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